配送ポリシー

Shipping Policy
 

At MINAMI Brands, we carefully prepare and ship our products from Japan. Our goal is to provide reliable, transparent, and fairly priced shipping for customers in Japan and overseas.

 

Shipping Locations

We currently aim to ship to customers in:

Japan
Australia
Europe
United Kingdom
United States
Canada
New Zealand

 

Shipping availability may depend on the product, destination country, parcel size, weight, and local import restrictions.
 

Processing Time

Orders are usually prepared within 2–5 business days after payment has been confirmed.

Some handmade, made-to-order, or small-batch products may require additional preparation time. If an item requires a longer production or handling period, this will be stated on the product page or communicated after purchase.
 

Shipping Methods

Shipping methods may vary depending on the destination and product type. Orders may be shipped using Japan Post, courier services, or other available shipping providers.

Whenever possible, tracking information will be provided after the order has been shipped.
 

Estimated Delivery Times

Estimated delivery times depend on the destination country and shipping method.

Japan: usually 1–5 business days
International orders: usually 7–21 business days

Delivery times are estimates only and may be affected by customs, public holidays, weather, local delivery delays, or other circumstances outside our control.
 

Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges required by their country.

MINAMI Brands is not responsible for delays caused by customs procedures or for additional charges applied by customs authorities.
 

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

MINAMI Brands is not responsible for parcels delayed, returned, or lost due to incorrect or incomplete addresses. If a parcel is returned to us, the customer may be responsible for any additional shipping costs.
 

Damaged Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and provide photographs of the product, packaging, and shipping label.

We will review each case individually and, where appropriate, may offer a replacement, repair, partial refund, full refund, or another suitable resolution at our discretion and in accordance with applicable consumer laws.
 

Lost or Delayed Parcels

If your parcel appears to be lost or significantly delayed, please contact us. We will assist where possible by checking the tracking information and contacting the shipping provider.

MINAMI Brands is not responsible for delays caused by customs, local postal services, natural events, or circumstances outside our control.

 

Shipping Restrictions

Some products may not be available for international shipping due to size, weight, material, customs restrictions, or destination-country regulations.

If we are unable to ship a product to your country, we will contact you and issue a refund where necessary.

Contact

For shipping questions, please contact us through the contact form on our website.